Sterling Dialer ("Sterling," "we," "us," or "our") operates on a pay-as-you-go usage model. This Refund Policy explains how payments, balances, and refunds are handled.
By using the Service, you agree to this Refund Policy.
1. No Monthly Subscriptions
Sterling Dialer does not offer monthly subscriptions
All usage is billed through prepaid call balance top-ups
2. Call Balance & Top-Ups
Users must add funds to their account to place calls
Funds are converted into call minutes at the current per-minute rate
All call balance purchases are final and non-refundable
Unused balances do not expire while your account remains active
Once funds are added, they cannot be refunded, reversed, or withdrawn.
3. Usage Charges Are Final
Call minutes are deducted based on:
Call duration
AI processing time
Live transfers
Voicemail detection
Call attempts (connected or not)
Once minutes are used, they are non-refundable, including but not limited to:
Calls with no answer
Busy signals or call drops
Short calls
Voicemail interactions
AI conversations that do not convert
User configuration errors
Poor lead quality
Carrier issues or call routing delays
4. No Refunds for Technical Issues or Errors
Sterling is not responsible for refunds related to:
Network latency
Carrier issues
Telephony provider outages
AI misinterpretation or unexpected responses
Call delays, drops, or partial connections
Platform bugs, lag, or temporary service interruptions
Third-party service issues (e.g., telephony providers, AI services)
All usage during such events is still billable and non-refundable.
5. Chargebacks & Payment Disputes
Unauthorized chargebacks or payment disputes may result in:
Immediate account suspension
Permanent termination
Forfeiture of remaining call balance
Collection or recovery actions
If you have a billing concern, you must contact Sterling before initiating a dispute.
6. Account Termination & Remaining Balance
If your account is:
Canceled by you
Suspended or terminated for violations
Closed for inactivity
Any remaining call balance is forfeited and not refundable.
7. No Guarantees or Performance Refunds
Sterling does not guarantee:
Call answer rates
Appointment bookings
Sales outcomes
Revenue results
Lead conversions
Refunds are not issued based on performance expectations, ROI, or business results.
8. Changes to This Policy
Sterling reserves the right to update this Refund Policy at any time.
Continued use of the Service after updates constitutes acceptance of the revised policy.